General Information

This is what I call customer service and caring.  I was very impressed with all the staff when I came in last Friday in a tremendous amount of pain.  Andrew said to me when I told him that I was hurting that they will take care of it, and Dr. Merchant and Jennifer did.

Dr. Merchant is one of the finest endodontists I have ever worked with.  He is top notch in his work and in how he cares for patients.  It has been a pleasure to be one of his colleagues.  
R. Karmali, DDS

u guys were great and I am totally satisfied and would highly recommend Dr Merchant and his office....John

Dear Dr. Merchant,
 
Thank you for your terrific follow up!  I appreciate your care and your staff is so friendly, thank you.
 
Janet B.  (:

Dr. Steve,
 
Thank you so much for providing the follow up information.
 
My visit with you yesterday went extremely smooth……..something for which I am very grateful.
 
Took 1 Motrin before numbness wore off but found that have not needed anything since.
 
See you in a week………Karla

Dr. Merchant,

You did a great job.  I have had no pain so that's always great too.  If I have any friends who are unfortunate enough to need a root canal (ha!), I'll be sure to recommend you!!

Steven-

At the age of just about 72 I've spent many hours in the hands of a dentist because I never had the benefits of fluorides growing up.  During the second world war I had my teeth repaired with dull high speed tools.  I had my first root canal in the early fifties.  As you can see I know my way around many dentist's office.
The reason for this note I just wanted to let you know that you are the most professional dentist I've ever dealt with in all that time.  Being a toolmaker who appreciates good craftsmanship, I was confident when I left your office today the job had been done as well as it could have been done using present technology.  I wanted you to know I appreciated it.

Dr. Merchant-

When my weary warrior (husband) returned home last night, I couldnt wait to tell him what a wonderful dentist you are.  You are, without a doubt, the BEST dentist I've ever gone to.  The dental experience yesterday was the most expertly finished dental work I've ever had.  Added to the fact that a patient receives the best professional services possible in Carlsbad (and probably the U.S.) is the pleasant atmosphere and friendly, helpful staff.  The young man at the reception desk and [dental assistant] are both a terrific asset to your practice.  In closing, I want you to know that I would highly recommend you to anyone.

Dr. Merchant,
Just a follow-up note from my visit and session with you yesterday.  I was impressed with the complete ease and painless treatment of the root canal work on my tooth.  Probably like many others who come to you for a first time root canal I was not looking forward to the experience.

To my amazement (and I don't use that word often) it was truly painless.....as well as the following 24 hours.  I have used the Aleve a few times and slept a normal 7- 7 1/2 hours without ANY discomfort or problems with the tooth.  And as you could tell I am not a fan of pain when it comes to my teeth.

Thanks for operating a very professional outfit (all members of your staff I encountered), having a relaxed procedure, taking the time to thoroughly explain all aspects of the procedure, and most of all for being painless!

My experience visiting Dr. Merchant was extremely positive.  I am a new patient referred by Dr. Bruce Jordan for a precedure that required a specialist.  I had not made an appointment yet when I experienced major tooth pain while visiting a higher elevation location over the holidays.  As soon as I returned, I phoned Dr. Merchant's emergency line and left a voicemail.  Dr. Merchant returned my call promptly, was concerned and made arrangements for me to be seen as soon as possible. 

Apparently, the situation had been aggrevated by the higher elevation, causing an abcess and a great deal of pain.  By 11am that morning, I was taken care of and free of the pain! :)  I never even needed the pain medication Dr. Merchant prescribed for me.

I returned to the office for a follow-up visit to complete the root canal and was once again pleased with the service and treatment.  The office staff is friendly and helpful, the office is meticulous and professional and Dr. Merchant is not only kind and informative but obviously extremely skilled.

Thank you again for helping me out in my situation.  I have several additional procedures that need to be done and I feel confident in putting my dental care in the hands of Dr. Merchant..

Dear Dr. Merchant & Staff,

This is how my tooth would look if I didn't have the root canal [photo of jack-o-lantern].  Thank you Dr. Merchant, for a job well done!  I really appreciate your expertise, efficiency, and professionalism.  And to your office staff- thanks for being so friendly and organized.  I'm going to spread the word to my friends to see you if they need a root canal.  :)

Dr. Merchant & Staff-

Thank you so very much for your professional and personal care of my mom.

Dr. Sebok & Staff-

Thank you for the wonderful treatment and care.  I am back to normal now.

Dr. Merchant,

I have had two root canals in the past with different dentists which now required retreatment.  AFter the first tooth was finished I can safely say you are the best.  You completely changed my opiion about what to expect in a very good way.  The procedure was very fast and painless.  The stafff was amazing as well.  THey are professional, friendly and very knowledgeable.

I feel completely at ease going in for my second tooth today knowing how easily you handled the first tooth.

Dear Dr. Merchant,
Congratulations!  You were voted as one of the best dentists in San Diego county by your peers!  We work with an outside organization called www.bestdentists.com who compile the list of top dentists within specific categories.  We will run the list in the May issue of San Diego Magazine in a special section called San Diego Health.

Gina M.
National Advertising Executive
 
San Diego Magazine, a CurtCo Media publication